About Nexterna
Customer Support Analyst
Nexterna provides real-time service management software applications that are seamlessly integrated with GPS location tracking and mobile communication capabilities. We currently have an opening for a professional services consultant. The candidate will be responsible for fielding incoming calls to our toll-free support line and will intercept issues logged by customers via email and web access. All reported issues/requests will be logged and tracked in Nexterna Clearview. The analyst will test reported issues, research customer requests and provide prompt response/resolution. Complete and detailed documenting of issues. This resource works closely with members of the Nexterna team communicating customer reported issues related to issue definition, enhancements to the application and general input from our user base.
The customer support analyst will remotely connect to customer environments to trouble shoot reported issues using Clearview knowledge and SQL Server Query Analyzer to query/update the Clearview database.
Skill Requirements
- Excellent written and verbal communication skills.
- Customer Support Analyst Software Application Experience: Service Industry application, Sales Automation, ERP solution, Financial application, SQL Server (basic SQL Server Query Analyzer experience to Transact SQL knowledge), Microsoft Office Suite
- Business Process experience/general knowledge: Service, Inventory, Financial
- Employees must possess great work ethic, dedication and team skills with the ability to work independently.