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Real-Time Service Solutions Help Organizations From All Industries

October 3, 2005 - It wasn't long ago that wireless, GPS-enabled field management systems were the exclusive tools of military generals, who used real-time logistical info to gain understanding into affairs on the battlefield.   But today, Nexterna™ Limited, one of North America's leading real-time service solution providers, offers similar logistical and communications functionality incorporated into their field service management (FSM) software, allowing clients, large and small, to wage "war" on a more constructive battle; field and mobile service management.

Nexterna's service management system, Clearview and the recently released version 3.2 allow mobile service teams to gain real-time access to information from wireless handheld devices or the Internet, accessing, for instance, service level, equipment, warranty, contact information and service history.  Service technicians are likewise able to complete all necessary service information including parts and customer signatures directly from the job site.  To minimize travel times between calls, a graphical site map integrated with GPS, allows for optimized scheduling due to proximity to next calls, technician and part availability and skill.  In addition to support for the field staff, there are many optimizations with integrated messaging, escalation and customizable business rules.  Clearview also offers many features to streamline your sales operation providing trends analysis and direct access to customer and prospect activity.

While this real-time system offers many benefits to companies, there are considerable benefits to the customer.  Customers are able to take an active role in the process by electronically initiating service request, monitoring call status and getting immediate answers to service questions.

"Clearview was developed specifically for mobile and field service, which crosses many industries and sectors," said Sherry Jackson, Nexterna™ CEO.  "It allows our clients to improve their level of service, reduce costs and provide real-time information to staff and customers"

According to Jackson, where enterprise solutions have historically taken a product-focus, Clearview has been developed exclusively for the service sector.  Clearview offers users the ability to run all facets of a service business; Sales, Customer Relationship Management and Logistics while offering a seamless integration to many financial applications.

"Although the latest release of Clearview has only been available, for a short time, our clients are already experiencing significant benefits and their feedback has been exceptional," she added.

Clearview is currently being used by companies in diverse industries and sectors including; Tomra East Inc., Amada Cutting Technologies, Carl Zeiss, and Island Dental Co.

"The Clearview system has enabled our field technicians to respond to our customers more effectively, to maximize the number of completed service calls, and allowed us to efficiently manage our service assets." said Rich DeRosa, VP of Service Technology at Tomra East, Inc.

"This new system will help us keep beverages flowing at all our customer locations, and better manage our installed equipment base." said Carol Rhodes, Customer Service Manager for Dispenser Services Inc.  "We selected Nexterna Clearview because they were the only vendor that could meet our business requirements of dispatch optimization, affordable wireless data communications and real-time inventory management.  With this system we can quickly pick the best technician based on their location, available inventory, and the skills necessary to perform the service required."

Jeff Reichardt, Executive Vice President of Sales and Operations at Island Dental Co, a large dental equipment and service organization, believes that "The management of a large service and equipment organization is only as good as the information available and the means to communicate it.  Our customers demand the best from us, and we must use the best tools available to meet their needs.  We believe we will accomplish just that with Nexterna™ Clearview."

This recent release of Clearview is the company's first product release following completion of a management buyout of the business.

"Over the past 10 years Nexterna™ has developed superior products for the mobile and field service industry," said Jackson.  "We know of the exceptional market potential for our products, so we couldn't pass up an opportunity to assume a full stake in the company," she added.

Jackson and her business partner, Vice President, Debbie Gardiner, initiated the buyout earlier this year with assistance from a silent investor-believer.

"We are elated that we were able to purchase the company that has been our passion for the past decade," Gardiner added.  We have excellent products, lead by Clearview, we offer our customer's individual and exceptional support and are backed by a hard working and dedicated team with a renewed focus."

"We have great expectations for Clearview and Nexterna™.  It is going to change the way North Americans think about field service management," she continued.